1.Interview面试
position 职位apply for 申请
resume/CV简历interview 面试
interviewer 面试官interviewee 面试者
education background 教育背景major 专业
bachelor’s degree 学士学位master’s degree 硕士学位
MBA 工商管理硕士undergraduate study 本科学习
graduate study 研究生学习internship 实习
working experience 工作经历personality 性格
strength 优点weakness 缺点
self-introduction 自我介绍brief deion 简单介绍
professional knowledge 专业知识training program 培训项目
chairman of the Board 董事长president 总裁
vice president 副总裁general manager 总经理
deputy general manger 副总经理director of operations 运营总监
chief executive officer（CEO）首席执行官
marketing and sales director 市场与销售总监
market development manager 市场开发部经理
sales manager 销售经理sales representative 销售代表
business director 业务总监business assistant 商务助理customer manager 客户经理customer representative 客户代表
project manager 项目经理product manager 产品经理
supervisor 总管administration staff 行政人员
legal adviser 法律顾问management consultant 管理顾问
Please give us a brief self-introduction。
□请简要介绍自己。Can you sell yourself in two minutes？Go for it。
□你能在两分钟内自我推荐吗？大胆试试吧。Tell me about your present job。
□谈一下你现在的工作。I have been working as a computer programmer for five years。To be specific，I do system analysis，trouble shooting and provide software support。
□我干了五年的电脑程序员。具体地说，我做系统分析、解决问题以及软件供应方面的支持。Why did you leave/quit your last job？
□你为什么离职呢？Well，I am hoping to get an offer of a better position。If opportunity knocks，I will take it。
□我希望能获得一份更好的工作，如果机会来临，我会抓住。I feel I have reached the“glass ceiling”in my current job。/I feel there is no opportunity for advancement。
□我觉得目前的工作，已经达到顶峰/难有升迁机会。
How do you rate yourself as a professional？
□你如何评估自己是位专业人员呢？What contribution did you make to your current（previous）organization？
□你对目前/从前的工作单位有何贡献？I have finished three new projects，and I am sure I can apply my experience to this position。
□我已经完成三个新项目，我相信我能将我的经验用在这份工作上。What can give you a sense of accomplishment？
□你觉得什么可以给你成就感？Do contributions to your company in the future。
□将来对贵公司做出贡献。What makes you think you are suitable for this position？
□你如何知道你适合这份工作？My education background combined with my internship should qualify me for this particular job。I am sure I will be successful。
□我的教育背景加上实习工作，使我适合这份工作。我相信我能成功。Are you a multi-tasked individual？
□你是一位可以同时承担数项工作的人吗？Do you work well under stress or pressure？
□你能承受工作上的压力吗？What is your strongest trait（s）？
□你个性上最大的特点是什么？How would your friends or colleagues describe you？
□你的朋友或同事怎样形容你？What personality traits do you admire？
□你欣赏哪种性格的人？I admire the people who are honest，flexible and easy-going。
□诚实、不死板而且容易相处的人。（I like）people who possess the“can do”spirit。
□有“实际行动”的人。What leadership qualities do you think are important for administrative personnel？
□什么样的领导才能对行政人员很重要？I feel that learning how to motivate people and to work together as a team will be the major goal of leadership。
□我觉得学习如何把人们的积极性调动起来，以及如何配合协同的团队精神，是行政工作的主要目标。I have refined my management style by using an open-door policy。
□我以开放式的政策，改进我的行政管理方式。How do you normally handle criticism？
□你通常如何处理别人的批评？Silence is golden。Just don’t say anything；otherwise the situation could become worse。I do，however，accept constructive criticism。
□沉默是金。不必说什么，否则情况更糟，不过我会接受建设性的批评。How do you handle your failure？
□你怎样对待自己的失败？Failure offers me a chance to learn。
□失败给了我一个学习的机会。
A=IntervieweeB=ReceptionistC=Interviewer
A：Hello，I’m coming for the interview。
B：Please take a seat and wait a moment。
A：OK。
C：Who is the next applicant？
B：It’s your turn，miss。
A：Oh，I see。Thank you。
C：Take a seat。Shall we begin now？
A：Sure。Thank you。
C：Would you tell us about your education background？
A：Sure。I got my Bachelor’s degree in English Literature in××university。And then I studied in××university for my Master Degree in Marketing。
C：Tell me about the courses you took in university。
A：I took more than 40 courses in university，including microeconomics，macroeconomics，marketing principles，sales management，statistics，and so on。
C：How do you think the education you’ve received will contribute to the work in our company？
A：I have already learned a lot in the classroom and I hope to be able to make practical use of it in your company。My specialization in my graduate years is just in line with the position you offer now。I am sure I can apply what I have learned to the work in your company。
C：Why are you interested in working for our company？
A：I’m very impressed by the culture you promote-encouraging innovative spirit in the staff。I think this provides a great platform for the employees here to bring out their potentials to the fullest degree。Besides，yours is a transnational company with operations all over the world，I’m sure I can learn a lot in this kind of global environment。
C：What are your greatest strength and major weakness？
A：I did some research on the local economy together with my tutor in my graduate years，which gave me a deeper understanding of how the local market worked。And as I majored in English in my undergraduate years，my proficiency in English gives me a competitive edge over the other applicants。As for my major weakness，I think it’s that I have no working experience in marketing。But I have thirst for learning and I learn fast。So I can make up for it in the shortest time if I can get this position。
C：What qualities would you expect from persons working in a team？
A：To work in a team，as far as I’m concerned，one should be cooperative and willing to listen to others’s opinions。
C：OK，miss。I’ve heard what you said。We will have some discussions and let you know if you are given a second interview。
A：That would be fine。Goodbye。
A：您好，我是来面试的。
B：请坐，稍等一下。
A：好的。
C：谁是下一个申请人？
B：到您了，小姐。
A：哦，我知道了，谢谢你。
C：请坐，我们开始吧？
A：当然，谢谢。
C：可以给我们说说你的教育背景吗？
A：当然，我在××大学获得了英语文学学士学位。之后在××大学攻读市场营销硕士学位。
C：请说说你在大学里上的课程。
A：我在大学中共上过40多门课。包括微观经济学、宏观经济学、营销法则、销售管理、统计等等。
C：你觉得你所接受的教育有助于在我们公司的业务吗？
A：我在学校已经学到了很多，我希望可以在贵公司实际应用这些知识。我在研究生阶段的专业正好符合您的职位要求。我确定我可以在贵公司的工作中运用我所学到的知识。
C：你为什么对在我们公司的工作感兴趣？
A：我对贵公司提倡的文化印象深刻――鼓励员工的创新精神。我认为这给员工们提供了一个平台，让他们开发出自己全部的潜力。同时，贵公司是个业务遍及全球的跨国公司，我相信我能在这一国际环境中学到很多。
C：你最主要的优势和主要弱点是什么？
A：我在读研究生期间和导师做过一些本地经济调查，这使我对本地市场的运行方式有了更深的认识。同时，我本科时的专业是英语。相比其他申请人，熟练的英语使我有更强的竞争力。至于我的主要弱点，我想是我没有营销方面的工作经验。但是我很好学而且学得很快。所以，如果我能得到这个职位，我会在最短的时间内弥补这个弱点。
C：你认为一个人在团队中工作中需要什么样的素质？
A：进行团队工作，我认为一个人应该有合作能力并且愿意听取别人的意见。
C：好的，小姐。我已经听了你所说的。我们将讨论一下，如果你获得了第二轮面试的机会我们会通知你的。
A：好的，再见。
A=InterviewerB=Interviewee
A：Hello。So you are Li Jing？
B：Yes。
A：Sit down，please。
B：Thank you。
A：Tell me about your previous working experience。
B：I worked for 3 years in a representative office of an American company both as a secretary and a translator。
A：Then why did you quit your job？
B：I’ve always interested in business。Doing a job as a secretary and translator is not challenging enough for me。That’s why I would like to apply for this job as a business assistant。
A：Then why do you think you are suitable for this position？
B：First，being an assistant involves secretarial work。And I，having worked as a secretary before，have accumulated much experience in this aspect。Second，I was also a translator in my last job，so I had personally followed several projects in which I learned a lot as how to do business in this filed。And third，I took part in a three-month marketing training program and gained some professional knowledge on marketing。I believe these experiences make me perfect for this position。
A：What kind of person do you think you are？
B：I’m a detail-oriented person with a strong sense of responsibility。I’m hard-working and always willing to work under pressure。Besides，I’m also a team player and a fast learner。
A：How do you spend your leisure time？
B：I love reading。Reading makes me sharp and happy。I also love sports。I’m good at swimming and playing tennis。
A：What gives you a sense of accomplishment？
B：Doing a successful project。
A：Do you have any questions？
B：Will I receive some training if I’m given this job？
A：Yes。There is a three-month training program for every new employee。OK，so much for today。We will let you know if you are recruited。
B：Thank you very much。
A：你好，你是李静吧。
B：是的。
A：请坐。
B：谢谢。
A：请谈一下你以前的工作经验。
B：我在一家美国公司的办事处做过3年的秘书兼翻译。
A：那你为什么辞职呢？
B：我一直对商务感兴趣。秘书和翻译的工作对我来说缺乏足够的挑战性。这也是我申请这个商务助理职位的原因。
A：那么，你为什么觉得自己适合这个职位呢？
B：首先，助理工作包括了文秘工作。而我曾经做过秘书，在这一方面积累了大量的经验。第二，我在前一个工作中也是名翻译，所以我个人也跟过几个项目，学到了如何在本行内做生意的知识。第三，我参加过一个为期三个月的营销培训项目并学到了一些营销方面的专业知识。我相信这些经验会让我非常适合这个职位。
A：你认为自己是哪种人？
B：我是个注重细节、有责任感的人。我工作很努力并乐意在压力下工作。同时我也有团队精神而且学东西很快。
A：你业余时间一般做什么？
B：我喜欢读书。阅读使我思想犀利心情愉快。我也喜爱运动。我很擅长游泳和网球。
A：什么能给你成就感？
B：做一个成功的项目。
A：你有什么问题吗？
B：如果我能得到这个工作的话，我会接受什么培训吗？
A：会的，每个新员工都要接受三个月的培训。好了，今天就到这里吧，如果你被录用的话我们会通知你的。
B：非常感谢。
A=Alex（艾力克斯）B=Morgan（摩根）
A：I can see by your resume here that you studied business administration。
B：That’s right。
A：So I wonder why you want to work for a newspaper。
B：I did reporting for the university newspaper at my school。
And I’ve always been very interested in journalism。
A：But journalism-it’s a very different profession from administration。You know a lot about administration。Why don’t you choose to work for a company looking to train managers？
B：I studied administration，yes，but I am more attracted to writing articles。I want to use my knowledge of business to write financial news。
A：A new reporter must expect to work many hours。
B：I know that the profession requires dedication。
A：You should expect to work more than fifty hours a week。And there is a lot of pressure in this job。You have to get stories in by the deadline。You have to be very independent。You have to know how to arrange things by yourself。
B：I know that beginning reporters work many hours。I am very willing to take on the challenge。
A：May I ask how well you know the city？
B：I grew up here。
A：But you went to college in Maine。So you haven’t lived here for almost five years，yes？
B：Yes，that’s true。But I grew up on the north side of town。
And I know this city very well。I have no trouble getting where I need to go。
A：That’s good。Because if you’re hired，we will be sending you everywhere。The job is in the city news department。
B：Yes，I’m aware of that。
A：Judging by the stories you gave us，I’d say your writing is very good。Have you written things other than newspaper stories？
B：I have experience writing newsletters for a health club。
I mentioned that in my resume。
A：You did that while you were in school？
B：Yes。
A：Oh，yes，I see it。Well，I think our interview is complete then。
Are there any questions you would like to ask me？
B：No，not at the moment。
A：Alright，then。We will probably be giving you a call in ten days or so。I have to interview several more people。
B：Thank you，Mr。Jones。
A：从你的履历表看来你是学商业行政管理的。
B：是的。
A：我想知道你为什么会想在报社工作。
B：我在大学的报社曾担任过采访的工作。我对新闻工作一直很有兴趣。
A：但新闻工作与行政工作是两个非常不同的领域。你对行政的工作很了解，你为什么不去选择担任储备经理的工作？
B：我是学商业行政管理，但我对写文章很感兴趣。我要运用我的商业知识来撰写财经新闻。
A：但新的采访员将会工作很长的时间。
B：我知道这种职业是需要一番奉献的。
A：你会一周工作超过五十小时，而且在工作中会有很大的压力。你要在截止时间内取得报道。你要非常独立，你也必须知道如何去安排你的事情。
B：我知道新的采访员会工作很长的时间。我很乐意接受挑战。
A：我能知道你有多了解这个城市吗？
B：我在这里长大的。
A：但你到缅因州念大学？那你有五年没待在这里了，是吧？
B：是的。但我是在北边的城市长大的。
我非常了解这个城市。我到任何地方都没有问题。
A：很好。因为你一经录取，我们有可能派你到任何地方。工作是在市新闻部。
B：是的，我了解。
A：在你给我们的简历中，我必需说你的写作能力不错。你有写过有别于新闻的文章吗？
B：我曾为健康俱乐部写过通讯报道。我有在我的履历表中提到。
A：你写通讯报道是你还在学校的时候吧？
B：是的。
A：喔，是的，我看到了。好吧，我想我们的面谈就到此结束。你还有什么问题想要问我吗？
B：没有，现在没有。
A：好的。我们大概会在十天左右跟你联系。我还要再面试几个人。
B：谢谢你，琼斯先生。
1.be suitable for 对……合适；适合的
Packing should be suitable for transport by sea。
包装材料适合海陆运输。
2.detail-oriented 注重细节的
I’m a detail-oriented person。
我是一个注重细节的人。
How to Succeed in a Job Interview？
Everyone wants to get a good and highly-paid job，however，that is not so easy，for one thing，there are maybe many other candidates competing for the job，for another，one have to pass through stone tough phases for getting the job，among which interview is an important one。
Interview is the meeting between job applicants and the personnel directors of a company。During the meeting，the company tries to get some information about applicants’educational background，working experience，personal desire and personal qualities。Meanwhile，the company may offer stone information about the company and a certain post。Interview is quite important，from the interview，the personnel director can make judgement whether the applicant is the right person or not。
If one wants to get a job，he must make sure his job interview is a successful one。How can one ensure the success of interview？First，the applicant should show confidence，confidence can convince the interviewer，the interviewee can overcome the passible difficulties in his future work。Secondly，the interviewee should be honest，if the sign of dishonesty was noticed，the interviewee will surely lose the opportunity，as no one wants to employ a person who is not reliable。Thirdly，the applicants should show the interviewer that he is quite knowledgeable and can perform the duty perfectly。
If one can behave as what I suggested，his chance of getting post will be very high。
Teaching the Child
As a crowded airliner is about to take off，the peace is shattered by a 5-year-old boy who picks that moment to throw a wild temper tantrum。No matter what his frustrated，embarrassed mother does to try to calm him down，the boy continues to scream furiously and kick the seats around him。
Suddenly，from the rear of the plane，an elderly man in the uniform of an Air Force General is seen slowly walking forward up the aisle。Stopping the flustered mother with an upraised hand，the white-haired，courtly，soft-spoken General leans down and，motioning toward his chest，whispers something into the boy’s ear。
Instantly，the boy calms down，gently takes his mother’s hand，and quietly fastens his seat belt。All the other passengers burst into spontaneous applause。
As the General slowly makes his way back to his seat，one of the cabin attendants touches his sleeve。Excuse me，General，she asks quietly，but could I ask you what magic words you used on that little boy？
The old man smiles serenely and gently confides，I showed him my pilot’s wings，service stars，and battle ribbons，and explained that they entitle me to throw one passenger out the plane door on any flight I choose。
2.The First Day at Work 上班第一天
first impression 第一印象
colleagues 同事
new comer 新人
dress code 着装要求
job responsibility 工作职责
introduce 介绍
go to work 上班
knock off 下班
on time 准时
I’d like you to meet the new comer in our department。
□我向你们介绍一位咱们部门的新同事。This is Xiao Li，our new comer。He will be working with us from today on。
□这是小李，是新来的同事。他今后要跟我们一起工作。Let me introduce you to our Manager。
□请让我把你介绍给我们的经理。I am new here and would appreciate your advice。
□我刚来，请大家多多指教。Just feel free to come to us when you need help。
□如果需要帮忙就尽管说。Could you tell me about my responsibilities here？
□您能告诉我我的工作职责吗？Can you tell me what I’m expected to do？
□您能告诉我我应该做什么吗？If you work hard，the sky’s the limit here。
□好好工作，你会前途无量的。First impressions can last forever。Make sure you make a good one。Before your first day，find out if your new job has a dress code。If so，be sure to follow it。
□第一印象很难改变，所以你要留下个好印象。在第一天上班之前，要弄清你的新工作是否有着装规范。如果有，一定按照要求去做。Get to work on time。Employers value employees who come to work on time。Give yourself an extra 15 minutes to make sure you arrive on time。
□按时上班。雇主看重那些按时上班的雇员。你应该早出发15分钟，保证能按时到。Pay attention to introductions。One of the first things that your supervisor may do is to introduce you to co-workers。These co-workers will be important to you。They are the ones who will answer your questions when the boss is not around。
□注意听介绍。你的上级首先可能做的事情之一是把你介绍给同事。这些同事对你很重要。当老板不在时，他们可以回答你的问题。Ask plenty of questions。Make sure that your supervisor has told you what is expected of you。If he or she has not told you your job duties，ask for a list。Set daily and weekly goals for yourself。
□多问问题。一定要明白上司要求你做的事情，如果他没具体告诉你工作职责，就应索要工作目录，然后每天、每星期给自己定一个工作目标。Do not make personal phone calls。You should never make personal phone calls to your friends and family unless it is an emergency。
□不要打私人电话。除非有紧急情况，否则不要给朋友或家人打私人电话。Never be the first one to leave when it’s time to knock off。It does not look good for you to be eager to leave。
□下班时间不要第一个离开办公室。急于要走是不好的。
A=DadB=Son
A：Tomorrow is your first day at work。Are you nervous？
B：No，I’m excited！
A：Do you know how to behave yourself on the very first day？
B：A little。
A：First impression matters。So let me give you some tips。
B：OK。Go ahead。
A：What do you plan to wear tomorrow？
B：I’m not sure。Maybe suit，I think。
A：Suit would be nice。Do you have a dress code？
B：Not really。There is no strict dress code in my company。But I think we can’t wear too casually。
A：Yes，exactly。If you have a dress code，follow it。If you don’t，dress properly。But no matter what you wear，always be neat and clean。
B：OK。I see。
A：Get to work on time。Employers value employees who come to work on time。Leave home 15 minutes earlier to make sure you won’t be late。
B：All right。You can wake me up tomorrow。
A：You lazy boy。Tomorrow morning your boss will introduce you to your colleagues。Theses people are important。You have a lot to learn from them。And they can answer your questions when the boss is not around。
B：I know。I will try to get on well with them。
A：Make sure that your boss has told you what is expected of you。If he or she has not told you your job duties，ask for a list。And also set daily and weekly goals for yourself。
B：All right。What else？
A：Do not make personal phone calls unless in an emergency。And don’t be the first one to leave when it’s time to knock off。
B：All right。Thank you，Dad。I will follow your guidance。Don’t forget to wake me up early tomorrow！
A：明天是你上班第一天，紧张吗？
B：不紧张，我很兴奋！
A：你知道在第一天应当怎样做吗？
B：知道一点。
A：第一印象非常重要，我来给你传授点经验吧。
B：好的，说吧。
A：你明天打算穿什么？
B：我还没想好。可能穿西装吧我想。
A：西装不错。你们有着装要求吗？
B：没有。我们公司没有严格的着装要求，但是我想我们应该不能穿得太随便。
A：没错。如果你们有着装要求，那就遵守。如果没有，那就穿着得体一点。但是不管你穿什么，都要保持干净整洁。
B：好的，我知道了。
A：要按时上班。老板更看重能够按时上班的员工。提前15分钟出门以保证你不会迟到。
B：好的，你明早可以早点叫我。
A：你可真懒。明天早上你的老板会把你介绍给你的同事们。这些人很重要。你有很多东西得向他们学习，老板不在的时候他们也可以回答你的问题。
B：我知道，我会努力跟他们搞好关系的。
A：一定要明白老板要求你做的事情，如果他没具体告诉你工作职责，就应索要工作目录，然后每天、每星期给自己定一个工作目标。
B：好的，还有吗？
A：如果不是事情紧急，不要打私人电话。下班时间也不要第一个离开。
B：好的，老爸，谢谢你。我会按照你说的做。别忘了明天早晨早点叫我！
A=Xiao LiB=Mr。LeeC=Colleges
A：Good morning，Mr。Lee。It’s a great pleasure to meet you again。
B：Nice to see you。If you work hard，the sky’s the limit here。
A：Mr。Lee，could you tell me about my responsibilities here？
B：Sure。For the first week，you don’t have many things to do。Your task is to learn。You will participate in a project to see how everybody else is working。And at the same time，you will do some paper work。
A：Thanks，shall I meet my colleagues？
B：Sure，come with me。
B：Hi，everyone。I would like you to meet the new comer in our department，Xiao Li。He just graduated from××University and will work with you from today on。
C：Nice to meet you。Welcome joining us！
A：I am new to the working world and would appreciate your guidance。
C：That’s all right。Just feel free to come to us when you need help。
A：That’s so nice of you。
B：Well，there are still some guys who are not here right now。I’ll introduce you to them later。
A：All right。Thank you very much。
B：Oh，there is a dress code in our company。You are formally-dressed today，which is very nice。You don’t need to wear suit everyday，but no jeans are allowed，except on Friday。
A：I see。Thank you。
A：早上好，李先生。我很荣幸再次见到您。
B：很高兴见到你。好好工作，你会前途无量的。
A：李先生，您能跟我说一下我的工作职责吗？
B：当然。第一个星期你没有太多的事情做。你的任务就是学习。你会参加一个项目，看看别人是怎么工作的。同时你还需要做一些文案工作。
A：谢谢，我能见见同事吗？
B：当然可以，跟我来。
B：嗨，各位，我向你们介绍一位咱们部门的新同事小李，他刚刚从××大学毕业，从今天开始要和大家一起工作了。
C：很高兴见到你。欢迎加入我们。
A：我刚刚开始工作，希望大家多多指教。
C：别客气，如果需要帮忙就尽管说。
A：你们真是太好了。
B：还有些人现在不在，我晚些时候再介绍给你。
A：好的。谢谢您！
B：还有，咱们公司是有着装要求的。你今天穿得很正式，这很好。你不必每天都穿西装，但是除了周五，其他时间不能穿牛仔裤。
A：我知道了。谢谢您。
1.dress code 着装要求
Dress Code：Please Attend in Formal Dress or Fashion Finery。
着装要求：敬请来宾以时尚或华丽服饰出席。
2.knock off 撞倒；停止工作下班
She knocked the vase off by accident。
她不小心把花瓶打掉了。
My health compels me to knock off work。
我的健康问题使我不得不停止工作。
Tips for First Work
No one wants to look silly or do the wrong thing at a new job。It is important to make the right impression-not the wrong one-from the very first day。You will face new people。You will be in a new place。It may be difficult to know what to do。Here are seven tips to help you make it through the first days at a new job：
1.First impressions can last forever。Make sure you make a good one。Before your first day，find out if your new job has a dress code（rules about what you can wear to work）。If so，be sure to follow it。No matter what，always be neat and clean。
2.Get to work on time。Employers value employees who come to work right on time。Give yourself an extra 15 minutes to make sure you arrive on time。
3.Pay attention to introductions。One of the first things that your supervisor may do is to introduce you to co-workers。These co-workers will be important to you。They are the ones who will answer your questions when the boss is not around。
4.Ask plenty of questions。Make sure that your supervisor has told you what is expected of you。If he or she has not told you your job duties，ask for a list。Set daily and weekly goals for yourself。
5.Do not take too long for lunch。What is the lunch-hour policy at your new job？You can find out from your supervisor or your company’s personnel department。For example，do people eat at their desks or does everyone take a full hour outside the workplace？
6.Do not make personal phone calls。You should never make personal phone calls to your friends and family unless it is an emergency。
7.Never be the first one to leave。Observe how your co-workers behave around quitting time。It does no look good for you to be eager to leave。
第一天上班的注意事项
没人想在开始做一份新工作时傻乎乎的或做出不恰当的事。从第一天就留下个好印象而不是坏印象是十分重要的。你将面对一些新人；将身处一个新的地方；如何做事的话还可能有些困难。这里有7点妙法可帮你在新的工作岗位上度过最初的日子。
1.第一次印象将会永磨不去，所以你要留下个好的印象。在第一天上班之前，要弄清你的新工作是否有着装规范（即关于你该穿什么去上班的要求）。如果有，一定按照要求去做。不管是何种要求，永远要保持整洁。
2.按时上班。雇主看重那些按时上班的雇员。你要额外腾出15分钟，保证能按时到。
3.注意听介绍。你的上级可能首先做的事情之一是把你介绍给同事。这些同事对你可很重要。当老板不在时，他们可回答你的问题。
4.多问问题。一定要明白上司要求你做的事情，如果他没具体告诉你的工作职责，就索要工作目录，然后每天、每星期给自己定一个工作目标。
5.午饭时间不要太长。你的新工作单位对午饭有什么规定？你可以从你的上级或者公司的人事部门那里了解到。譬如，雇员是在自己的写字台就餐，还是有一小时的时间到外边就餐？
6.不要打私人电话。除非有紧急情况，不要给朋友或家里打私人电话。
7.绝不要第一个离开办公室，看看你的同事到下班时的举动如何。急于要走是不好的。
A blonde went to a flight school insisting that she wanted to learn to fly。As all the planes were currently inuse，the owner agreed to instruct her by radio on how to pilot the solo helicopter。He took her out，showed her how to start it and gave her the basics，and sent her on her way。
After she climbed 1000 feet，she radioed in。I’m doing great！I love it！The view is so beautiful，and I’m starting to get the hang of this。
After 2000 feet，she radioed again，saying how easy it was to fly。The instructor watched her climb over 3000 feet，and was beginning to worry that she hadn’t radioed in。
A few minutes later，he watched in horror as she crashedabout half a mile away。He ran over and pulled her from the wreckage。
When he asked what happened，she said，I don’t know！Everything was going fine，but as I got higher，I was starting to get cold。I can barely remember anything after I turned off the big fan！
3.In the Office在办公室
punch in/out 打卡
take a day off 请假一天
sick leave 病假
performance 业绩，表现
payday 发薪日
bonus奖金
raise加薪
file 文档
document 公文，文件
minutes 会议记录
report 报告
schedule 日程表
project 项目/方案
appointment预约
adhesive note可粘便笺
ashtray烟灰缸
book账本book stand书立
drawer 抽屉cabinet 文件柜
cellophane tape玻璃纸、透明胶
clasp envelope搭扣信封
clip 弹簧夹子
copier复印机
printer 打印机
typewriter打字机
fax machine传真机
correction tap修改胶带
diary book日记簿
memo pad备忘录
name card holder 名片夹
business card 名片
disk 磁盘
office pin 办公用大头针
paper cuter
切纸刀paper
fastener工字针
paper shredder碎纸机
rubber band 橡皮带
salary薪水
stamp印章
telephone directory电话薄
tray 文件盒
screw up 搞砸
put off 推迟
behind schedule 比计划晚
joke around 闹着玩
work overtime 加班
workload 工作量
Mr。Emory would like to set up an appointment with you to discuss the new project。
□艾默利先生想跟您约个时间商量一下新的方案。I need to work out a time to get together with you people。
□我需要找个时间和你们大家碰头。Can I have an appointment with Mr。Emory？
□我能跟艾默利先生约个时间见面吗？Let me take a look at the schedule first。I’ll get back to you this afternoon。
□我先看一下时间表，下午答复你。I need to check his schedule。
□我需要查一下他的日程表。Sorry，Mr。Emory has a tight schedule today。What about tomorrow？
□抱歉，艾默利先生今天日程非常满，明天可以吗？Mr。Parsons is here to see you。
□帕森先生来见您了。I’d like to see Mr。Miller，please。
□我想见见米勒先生。May I have your name，please？
□请问您怎么称呼？Do you have an appointment？
□您有预约吗？Sorry，he’s at a meeting now。I’ll ask him to call you back，OK？
□抱歉，他现在在开会。我让他给您回电话，可以吗？Would you give me your business card？
□您能给我张名片吗？Mr。Miller is expecting you。
□米勒先生在等您呢。What’s on today’s schedule？
□今天的日程是怎么安排的？Mr。James from Editing would like your opinion on this report。
□编辑部的詹姆斯先生想请您看一下他的报告。The project is a week behind schedule。
□这个项目已经拖了一周了。Have you seen the minutes for that meeting？
□你看到那次会议的会议记录了吗？Did you put this morning’s faxes on my desk？
□你把早上的传真放到我的桌子上了吗？Let me see the agenda for this meeting，please。
□请让我看一下这次开会的议程。And put the reports in this box。I will check them later。
□把报告放到这个盒子里，我之后再看。Mr。Walker is on line
2.
□沃克先生在2号线上。That’s a key issue we still have to resolve。
□那是我们需要解决的关键问题。The earliest slot available is in two days。
□最早能在两天后安排。I’d like to take this afternoon off if it’s all right with you。
□艾默利先生，我今天下午想请假，可以吗？All right，then。But don’t forget to bring a doctor’s note tomorrow。
□好吧，但是记着明天把医生开的证明拿来。Everyone is overworking now。We need to hire more people。
□现在每个人都工作过度，我们需要雇佣新员工。I’m going to bring this up at tomorrow’s meeting。
□明天开会的时候我就说。I know he isn’t well suited for that job。I’m going to have his position changed。
□我知道他并不适合这个工作，我会给他换个职位的。If he gets everything screwed up again，I will fire him。
□如果他再把事情搞砸了，我就把他开回家。You worked overtime last night？
□昨晚加班了吧？I went to New York for a meeting。
□去纽约开了个会。The printer is running out of paper。
□打印机里没纸了。There is something wrong with the printer。I’ll have someone look at it right now。
□打印机出问题了。我马上请人来检修。Did you punch in？
□打出勤卡了吗？（上班时）Did you punch out？
□打出勤卡了吗？（下班时）Let’s get down to work。
□我们开始工作吧。I can’t leave this job at the moment。
□现在我不能放下这个工作。Pull yourself together。
□打起精神来。I don’t even have time to catch my breath。
□连喘口气的工夫都没有。There’s a lot of work piled up on my desk。
□瞧我桌上堆了一堆的事儿。Today’s payday！
□今天发工资。Sara has got a promotion recently。
□萨拉最近升职了。What are the chances of getting a raise this year？
□今年有可能长工资吗？
Chances are slim！
□不太可能。
A=ManagerB=Secretary
A：What’s on today’s schedule？
B：Mr。Black，you have a very tight schedule today。You have an appointment with Miss Wilson from××advertising company at 9：00 to discuss the promotion of our new product。
A：Yes，that’s the key issue today。We need to decide on the final design of the advertisement。
B：And before that，you have several reports to go through。
A：Is there a report from Miss Jones from the Public Relations Department？
B：Yes。
A：I’ll go through that one。And put the others in this box。I will check them later。
B：OK。Oh，Mr。Walker is on line
2.A：Get him through。A：Hello。Davis Black。
……
（After the call）
A：What else is on the schedule？
B：In the afternoon，you need to review the××project。
A：Can we have everybody here for the project review？
B：Yes。Everyone from the review board can make it this afternoon。After all，this review is a week behind schedule。
A：Yes。We have a target date to meet。
B：After the review，you have a short meeting with Mr。Harris to discuss the meeting last week。
A：Oh，yes。Have you seen the minutes for that meeting？
B：I’ve put it in your drawer。
A：Oh，I see。
B：And in the evening you have lots of e-mails to do。
A：What a busy day。Give me Miss Jones’s report。
B：Here you are。
A：今天的日程是怎么安排的？
B：布莱克先生，您今天的日程非常满。9点钟，您约了××广告公司的威尔逊小姐来谈新产品的推广。
A：是的。这是今天的重点。我们要把广告的最终设计定下来。
B：在那之前，您还有几份报告要过目。
A：有一份公关部门琼斯小姐的报告吗？
B：是的。
A：我先看那一份。其它的放到这个盒子里，我之后再看。
B：好的。沃克先生在2号线上。
A：接通。
A：你好。这是戴维斯？布莱克。
……
（打完电话后）
A：日程表上还有什么？
B：下午您需要检查××项目。
A：要检查这个项目的人都能到吗？
B：是的，检查委员会的人今天下午都能来。毕竟这个检查已经拖了一周了。
A：是的，我们还得按期完工。
B：检查完成后，您和哈里斯先生有个小会，谈谈上周的会议。
A：是的。你看到那次会议的会议记录了吗？
B：我放到您的抽屉里去了。
A：好的。
B：晚上您有很多邮件要处理。
A：真是忙碌的一天啊。把琼斯小姐的报告给我。
B：给您。
A=ManagerB=Assistant
A：Did you put this morning’s faxes on my desk？I’m waiting for some urgent faxes from our partner。I’m pretty sure they came in last night。
B：Everything that came in off the fax machine last night is on your desk。But I noticed that some of the faxes came through pretty blurred。Maybe you can take a look at them。If the copy is unreadable，I’ll give them a call and ask them to refax。
A：Yeah，you have to call them and get them to be re-faxed。All of these copies are so light that I cannot make out any of the words。How can that be？
B：I think the fax machine is out of toner。I’ll change the toner cartridge。
A：Yes，but this one will have to be re-faxed as well。And look，there are about three pages missing！It looks like the fax machine ate half of my important faxes。And the ones that made it through are either too blurred or too light。They’re unreadable！
B：I guess the fax machine is out of paper，too。Don’t worry。I’ll have someone look at it right now。And in the meantime，I’ll have your documents re-faxed to our other fax machine。
A：你把早上的传真放到我的桌子上了吗？我在等一些从我们合伙人那来的紧急传真。我很确定它们昨晚就到了。
B：昨晚传真机打出来的东西都在您的桌上了。但是我也发现有一些传真件字迹很模糊。也许您可以看看，如果不能看的话，我就给他们打电话让他们再发一次。
A：好，你给他们打电话让他们重新发。所有这些东西都印得太浅了，我根本看不清字。怎么会这样呢？
B：我想是传真机没墨了，我会换墨盒的。
A：是的。但是这个也要重发。看，这里大概缺了三张纸。看起来传真机把一半的重要文件都吃了。而且那些出来的不是模糊不清就是字迹太浅。这太奇怪了。
B：我猜传真机没纸了。别担心。我马上请人来检修。同时我会把您的文件转到其他传真机上打印出来。
A=SecretaryB=BritC=Parsons
A：Mr。Brit，Mr。Parsons is here to see you。
B：OK。Send him in。
C：Hello，Rick。How are you doing today？
B：Fine，Mark。What’s up？
C：Certain individuals are not acting very industriously。
B：I guess you’re talking about Barry。Yes，the job he did in the last project was not good。Everything was a mess。And we have to do it again。
C：I know。I am going to let him go tomorrow。
B：Don’t act hastily，Mark。I know he isn’t well suited for that job。I’m going to have his position changed。
C：Well，I don’t know……
B：I want to give him another chance。He can make quick decisions if the situation calls for it。Let bygones be bygones。
C：Well，all right。If he gets everything screwed up again，I will fire him。
B：All right。
C：Rick，are you through for the day？
B：Yes。Let’s go to have a beer and relax。
C：That sounds great。
A：布赖特先生，帕森先生来见您了。
B：好的，请他进来。
C：你好，里克。今天过得怎么样？
B：不错，马克。有什么事吗？
C：有一些人干活不太努力。
B：我猜你是在说巴里吧。没错，他在上一个项目中表现很差，把事情搞得一团糟。我们得重做。
C：我知道，我明天就辞退他。
B：别轻率行动，马克。我知道他并不适合这个工作，我会给他换个职位的。
C：恩，我不知道……
B：我想再给他一个机会。他可以在需要的时候迅速做出决定。就让过去的事过去吧。
C：嗯，好吧。如果他再把事情搞砸了，我就把他开除。
B：好的。
C：里克，你今天事情都做完了吗？
B：是的，我们去喝一杯放松一下吧。
C：听起来不错。
1.key issue主要问题/关键事件
I believe that this is the key issue of the Forum。
我相信，这个问题，正是这次研讨会的要旨所在。
2.a mess 凌乱的；乱七八糟的
He is a mess！他真邋遢！
How to be a Good Employee？
ONCE you enter the workplace，the word“professionalism”will accompany you everywhere you go。It consists of a bundle of concepts that will become a norm to evaluate your career performance。
In the“professional”field，more matters than your technical expertise and academic accomplishments，you will be remembered and admired for a strict codes of conduct：fairness，honesty and a bond based on legal and ethical rights and duties。
You should understand your“corporate culture”and function within its parameters，as well as treating superiors，peers and subordinates with courtesy。
You will be exhibiting professionalism if your emotions vary by individual sensibilities and of course，cultures。
Professionalism is about being accountable，confident，competent and motivated towards a particular goal……everything you need to excel in your career。
When an unreasonable customer picking on your service or the product，be calm and professional。Don’t take it personally。Be nice and smile even if you are being insulted。But make sure that you always stand your ground。Afterwards，forget about it and get on with your life。More importantly，think about how the problem arose and how you can avoid something similar。
When you know that your colleague，boss or someone else is deliberately making your work difficult。Be confident。If the work or task is too hard，state your opinions。Analyze your points using reason not emotion。Don’t openly oppose them or other people will think you are narrow-minded。After this，try to communicate with them to find out why they did that，maybe a turning point is just around the corner。
When there is an intense debate between you and your boss or co-workers about work or business，don’t feel bad about it。Show your ability to work around any situations。And remember，whatever starts in business ends there。When you get off work，have lunch with your colleagues at the same table and talk about your weekend plans。
The manager of a large office noticed a new man one day and told him to come into his office。What’s your name？he asked the new guy。John，the new guy replied。The manager scowled，Look……I don’t know what kind of a namby-pamby place you worked before，but I don’t call anyone by their first name。It breeds familiarity and that leads to a breakdown in authority。I refer to my employees by their last name only……Smith，Jones，Baker……That’s all。I am to be referred to only as Mr。Robertson。Now that we got that straight，what is your last name？The new guy sighed，Darling。My name is John Darling。Okay John，the next thing I want to tell you is……
